How to transfer a landline number to another operator. Instructions: how to switch from one mobile operator to another while maintaining your subscriber number. How to keep a landline number when changing operators

Hotline for questions about number porting: 8 800 250 8 250 or 8 800 250 0890 (toll-free call).

What is MNP?

The MNP service (Mobile Number Portability; mobile number transfer) allows a subscriber to change mobile operator while retaining their existing mobile number (federal).

From December 1, 2013, you can contact MTS and write an application to switch to MTS service while maintaining your current phone number.

How to switch to MTS while keeping your number?

1. Contact the MTS showroom (RTK CJSC), write an application to transfer to the MTS network and enter into an agreement for servicing the transferred number. The application must indicate the ported number, information about the subscriber (full name, passport details) and other necessary data.
   • Don't forget to take your passport or other basic identification document with you (for foreign citizens and stateless persons - an identity document).
   • The number you want to port must be in your name, or you must have a power of attorney from the owner of the number.
2. Get an MTS SIM card with a “temporary” number to which your number will be transferred. You will be able to use MTS communications at the Tariffishche tariff with this “temporary” number immediately after receiving it.
3. We recommend depositing 300 rubles into the “temporary number” account. Of these, 100 rubles. will go to pay for the service “Save (transfer) number” 1, the remaining 200 rubles. - to use communication services.
4. Within a few days, the specified data and the existence of debt are verified. You will receive an SMS with information about the status of the application and the necessary actions to the current SIM card of the current operator and to the “temporary number”.
   You can choose the period for porting the number yourself - from 8 days to 6 months from the date of conclusion of the contract.
5. The day before the number is transferred, you will receive an SMS indicating the exact date and time at which your usual number will be transferred to a new SIM card issued by MTS. Wait for the specified time and then safely insert the new SIM card into your phone or tablet.

Congratulations! Now you are an MTS subscriber with your previous number.

What tariff can I choose?

You can choose any of the current MTS tariffs that are open for connection and transition.

Initially, you will be given a new SIM card with the Tariffishche tariff, which will be valid on your number after the transfer, unless you chose a different tariff when submitting your application.

Since some tariffs require an advance payment, make sure that you have sufficient funds in your account to pay for services according to the terms of the selected tariff. To check your balance, dial *100#

After transferring your number, when replenishing your account through the terminal, do not forget to select the MTS operator!

1 The operator transfers the fee for the service “Saving (transferring) numbers” to maintain a common database in which the transferred numbers are stored. Currently, this database is created and maintained by a government-appointed enterprise, the Central Research Institute of Communications.

All prices include VAT.

Relatively new service from Domestic mobile operators - MNP (Mobile Number Portability) literally means “Mobile Number Portability”. This means that you change your cellular operator, but keep the number for yourself. You don’t have to re-save the numbers of people close to you and send SMS notifications about the new number. This way, you always stay connected, even after changing operators. If you decide to use this service, find your desired mobile operator in the paragraphs below and follow the instructions.

How to switch to MTS while keeping your number

This mobile operator has only one way to save your number: a personal statement in a communication salon. Look at the MTS store closest to you at the link: http://www.mts.ru/ do not forget to select your region at the top next to the company logo.

Take your passport and contact a consultant at the communication salon. You will be asked to fill out an application in which you need to indicate your personal data, the number from which you are transferring and the desired tariff. The consultant will issue you a new SIM card, which will work a week after submitting your application.

A newsletter from MTS will notify you during this time about instructions regarding your new number. For example, the day before the transition you will receive a message that you need to insert an operator SIM card into the device and wait for the network update.

The cost of switching to the mobile operator MTS while maintaining the number is one hundred rubles.

How to switch to Tele 2 while saving the number

The procedure for switching to Tele2 differs little from the previous description. You need to take your passport or other identification document and contact the nearest company office. You can find out the coverage and the nearest stores on the official website: http://spb.tele2.ru/help/coverage/ do not forget to select your region. After that, enter your address and see which phone stores are nearby.

The conditions for switching to the Tele2 operator are slightly different: you can indicate in your application the date of switching to this operator, but it should be no earlier than eight days after submitting the application and no later than 180 days.

On the day of the transition, your SIM card must be installed in the device; there may be minor disruptions in communication for up to six hours.

The service is paid and depends on your region, first find out from your cellular operator how much it is, and then go through this algorithm.

How to switch to Beeline while saving your number

To switch to the Beeline mobile operator, you will also need:

• passport or other identification document;
• application for switching to a mobile operator;
• come to the Beeline office in person.

On the eighth day after submitting the application, you will be able to insert your SIM card from Beeline and start using it with your usual number. Until this moment, you will have a temporary Beeline number, which is also active.

The cost of the service is one hundred rubles, regardless of the region of residence. To use the service on your number, the previous operator must not have a debt on the account.

The Beeline mobile operator also has the option of delivering your SIM card by courier.

You can view the nearest stores by following the link to the operator’s official website: https://spb.beeline.ru/customers. Indicate your region in the site header and drag the map with your mouse.

How to switch to Megafon while saving the number

The procedure for switching to Megafon is different in that it can be done both in a communication shop and through an online service.

You need to provide the following information:

• confirmation of all the first three points, just tick them,

• When the “Delivery Contact Information” field opens, fill out all fields.

• After this, the following field “Request to port Megafon number” will become available to you. Here, indicate your current number, which operator it is and the transition dates.

• All you have to do is fill in your details. Pick up your passport and fill in all the data in the fields.

• Now confirm your consent to data processing by checking the box next to the top line, as in the screenshot below. Click on the “Submit Application” button.

• Now wait until the courier calls you and discusses the SIM card delivery date with you. The service is free for Moscow residents.
• The cost of the transition is one hundred rubles and is written off on the third day of processing the transaction.
• If the option of a personal visit to a Megafon communication salon is more suitable for you, then take your passport and find the nearest office using the link: http://spb.megafon.ru/help/offices/ and indicate your region in the site header.

Now you know how to take your number with you on any mobile operator in the country.

Each provider provides the opportunity to switch to another mobile service provider without changing the subscriber number. Here you should not delude yourself and believe in the altruism of telecommunications companies, which until recently kept their subscribers in “mobile slavery” and forced them to use unprofitable tariff plans in order to save their number. Thanks to government intervention, changing providers while keeping the phone was enshrined in legislation and over time became a widespread practice.

In the article:

The Internet assistant Tarif-online.ru will tell you how to switch from one operator to another while maintaining your number, spending a minimum of effort and time. Within the framework of this article, we will touch upon a description of the process of transition to Megafon, MTS, Beeline and Tele2. Let us not ignore the frequent difficulties that may arise when transferring a phone to another operator.

Switching to Megafon while keeping your phone

Megafon has the largest coverage area in Russia, actively introduces advanced telecommunications technologies and offers affordable communications. The provider's subscriber base exceeds 90 million people and is constantly increasing. If you decide to join their number, you have the opportunity for 100 rubles. use remote switching services and at the same time maintain your current subscriber number.

• Before changing your operator to Megafon, you need to make sure that there is no debt on the number. Also, transferring your phone is only possible in the region in which the SIM card is registered.

To remotely change another operator to Megafon with number portability, you must:

• Visit the provider’s page “Go to Megafon with your number (MNP)” and fill out the online application form “Simple transition to Megafon”. This step allows you to get rid of a tedious visit to the operator’s office and conveniently arrange free delivery of a new SIM card and a package of documents. All data must be entered without errors, since they will be used to print the transfer application, which you will have to sign when the new card is delivered by courier.
• Meet the courier at the time appointed by the provider, provide a passport to identify ownership of the number specified in the online application, pay the cost of the service (100 rubles), sign an application and an agreement to change the company while maintaining the number. If necessary, the courier will help you choose a favorable rate.
• Indicate the required transition period, which can range from 8 to 180 days. When the number is transferred, the corresponding SMS will be sent to the subscriber’s phone.

You can’t remotely switch to the Megafon operator while saving your number in all populated areas countries. In such a situation, you must leave an application to change the operator at the nearest office or communication salon of the provider.

Transferring a number from another operator to MTS

The MTS operator boasts high-quality communications, a developed roaming network and affordable tariff plans, including unlimited mobile Internet. On this moment The company has not yet implemented the ability to remotely change operators. To transfer your number under the management of MTS, you will need to personally visit the provider’s office and pay 100 rubles. for processing the transition. To do this you need to do the following:

• Inform the office specialist of your intention to switch to the MTS tariff while maintaining your subscriber number and ask for help in drawing up an application for switching to service to a new provider. MTS employee in mandatory will ask you to present your passport to confirm your ownership of the SIM card. If there is an urgent need to perform this procedure for a third party, the contractor must have a notarized power of attorney from the owner of the number, otherwise MTS will refuse to accept the phone of another provider under its control.
• If all formalities are met, the subscriber receives a SIM card with a temporary valid MTS number and the tariff plan he has chosen. When the transition procedure is completed, instead of a temporary SIM card, it will receive the old subscriber number.
• Pay a fee for switching to MTS while keeping the phone (100 rubles) and wait a few days for the results of checking the data provided to the operator. Throughout the inspection, the applicant systematically receives SMS with information about the progress of the procedure, including messages about problematic and ambiguous issues that have arisen. Here, the subscriber may need clarification or perform certain actions, for example, repaying a debt to the old operator. Free consultations with an MTS specialist are available by calling 8 800 250 8 250.
• A day before the switch, an SMS will be sent to the applicant’s phone with the exact date and time when the MTS SIM card will receive the number of another operator.

Switch to Beeline while maintaining your subscriber number

Beeline is always happy to offer its users competent technical support, profitable promotions and tariff plans. In terms of ease of transition without changing the number, Beeline occupies an intermediate place between Megafon and MTS. The subscriber can leave an online application on the provider’s website to transfer the number under Beeline’s management, but will still be forced to visit the nearest office of the company to complete the ongoing transfer procedure, the cost of which will be 100 rubles.

In order to change the operator to Beeline with number portability, you will need the following steps:

• Go to a Beeline office or communication salon and express your desire to become a subscriber of the company on the terms of porting your old number. Confirm that the SIM card is registered in your name by providing your passport and follow the instructions of the office employee regarding filling out the application for transfer.
• Select the optimal tariff, pay 100 rubles. for the service and get a new Beeline SIM card. In accordance with current legislation, the maximum period for completing the procedure for changing the operator while maintaining the number should not exceed 8 days. This strict requirement is valid only for the operator. The subscriber may not adhere to it and express a wish in writing for a longer transition period.
• After completing all the formalities, the applicant remains to wait for the completion of the verification procedure, the status of which is constantly informed by SMS messages from the operator. The day before the number is transferred, the applicant will receive an SMS asking him to install a SIM card in his mobile device.

Let us remind you once again that you can transfer a number to another operator only in the region where the SIM card is registered.

Switch to Tele2 while maintaining the number

The Tele2 provider offers users low price tariff plans, high-quality communications and an ever-increasing coverage area. It is not surprising that, having such important advantages, the company is seamlessly expanding its customer base, including through subscribers of other operators.

To switch from another provider to Tele2 while maintaining the number, the following organizational measures are being implemented:

• Make a visit to the Tele2 office, present your passport to confirm your rights to a SIM card from another operator and express your wish to transfer the number under the management of Tele2.
• With the help of an office employee, fill out an application to change providers while maintaining your current phone number.
• Sign the contract, pay the cost of the transition service (100 rubles) and receive a Tele2 SIM card, which will be assigned the old subscriber number.
• The time for checking the data provided by the applicant and the number porting procedure itself cannot exceed 8 days from the date of submission of the application. At the same time, the subscriber has the opportunity to delay the date of Tele2 accepting the number of another operator under his control.
• The day before the transfer, the applicant will receive an SMS message indicating the exact time of number transfer and detailed instructions further actions.

In order to mitigate the risks of problems when changing operators in advance, you need to take care of repaying all debts to the current provider.

Changing operator to Yota while maintaining number

Cellular network operator Yota provides its customers with roaming-free space throughout Russia, available mobile communications and unlimited high-speed Internet. More and more subscribers of other providers are expressing a desire to switch to Yota and port their old number.

To switch to Yota while saving your number, you must complete the following steps:

• Visit the provider's office or communication salon. To confirm your legal right to own a SIM card, you will need to provide a passport. The best option can be considered the existence of an agreement with the operator used.
• With the help of a Yota employee, fill out an application for connection, pay for the transition services (100 rubles) and receive a new SIM card.
• Within 4 days after submitting the application, find out all the issues with possible debt to the old provider. If there is one, be sure to pay it off.
• The transition period regulated by law does not exceed 8 days. The day before the due date, the applicant will receive an SMS with the exact time of porting the number. It is from this moment that the user becomes a full-fledged Yota client while retaining the old subscriber phone.
• Choose the one you need tariff plan and services using the functionality of the Iota mobile application.

Draw your attention to! Yota is a subsidiary brand of Megafon and in the same way provides the ability to remotely change operators using the official mobile Yota application. You can get a new SIM card at the provider's office or through free delivery to the specified address.

Hidden difficulties of changing operator while keeping your number

Unfortunately, changing the operator with your number does not always go smoothly. The first inconveniences and problems often come from the current provider, who should not influence the subscriber’s choice, but, nevertheless, persistently suggests “thinking everything over and not moving anywhere.” Therefore, you should not tell anyone anywhere about your intentions to switch to another operator. Even if it was necessary to make changes to the contract or obtain updated financial information, it is necessary to refer to more prosaic and everyday reasons.

The transition period after submitting an application to a new operator can be up to 8 days or even longer if the applicant himself wishes it. It is important to understand that during this time a comprehensive check of the subscriber is carried out. If during the transition period even a small short-term debt arises on the balance sheet, an automatic refusal to provide the service may follow. And everything will have to start all over again, right up to writing the application.

After receiving an SMS message about the exact transition time, serious communication problems often arise. The situation is described as follows: the old SIM card no longer works normally, but the new one still cannot.

• There is no need to panic and try to contact a new provider if the SIM card does not work after the appointed transition time, you just need to be patient. After a few hours, the connection will appear and the number will begin to work normally.

Well, the last unpleasant moment is associated with the inconvenience of replenishing the balance on the transferred phone in the first days or weeks after the transition. Very often, in order to complete this financial transaction, you will need to pay a visit to the operator’s communications store.

Finally

As you can see, changing the operator while keeping the phone is a fairly standard, inexpensive and easy procedure. An established mechanism for changing operators allows all issues to be resolved within 15-20 minutes of being in the office of the new provider. But the applicant should not complicate the procedure by first paying off all debts and choosing the office of a new operator in his home region to submit the application.

By law, by the end of this year, all operators must provide subscribers with the “Mobile Operator Number Portability” service. I often hear from people - “Finally, I can get away from the hated MTS/Megafon/Beeline!” Some people, on the contrary, predict the end of small operators. Others think they can bypass roaming by switching to another region. But few people know how it will work.

Donor operator- the operator from which the subscriber leaves
Recipient operator- the operator to whom the subscriber comes
BDPN- Portable Number Database

How to switch to another operator while keeping your number?
- A subscriber who wants to change the operator while maintaining the number writes an application to transfer the number to the recipient operator
- The recipient operator enters into a new contract with the client and issues a new SIM -card with a temporary number.
- The recipient operator makes a request to port the number to the donor operator through BDPN.
- The donor operator checks the possibility of transfer (applicant’s credentials, region compliance, absence of debt, etc.), if all is well, then terminates the contract with the subscriber. After confirmation from the donor, a temporary number on the new SIM -the map changes to the transferred one.

Do I need to write an application to disconnect the number to the current operator?
A “one-window” procedure will be implemented, when to change the operator only the recipient operator will need to contact.

Will the service be available for legal entities and individuals, for prepaid and postpaid?
The service will be available for both individuals. individuals and legal entities. individuals and individual entrepreneurs of all payment systems.

How much will it cost to switch to another operator and what is the cost for the switch if the number is bronze/silver/gold?
According to the law, the transfer cost may be charged by the recipient operator. The cost of the transition cannot exceed 100 rubles. The cost of the transition does not depend on the status of the number.

Will all operators be required to comply with this law? This refers to local ones (Tele 2, Smarts, etc.). Will it be possible to transfer a subscriber from a local operator?
Yes, all mobile operators in Russia are required to provide the subscriber with the opportunity to accept/transfer a number to/from another operator.

Is it possible to switch between operators in different regions? (for example, change Megafon-Saratov to Beeline-Moscow after moving to another region)
No, the number can only be transferred within one subject of the federation (region, territory)

How long will it take to switch from one operator to another, and will the client be left without communication for some time?
In the current version of the law, the maximum time for number transfer for legal entities. persons 30 days. The interruption in the provision of communication services during the transition can be up to 3 hours.

Can a subscriber cancel a change of operator before it is approved?
Maybe while the transfer application is being considered, the subscriber should write a new application to cancel the transfer.

How many times can you change your telecom operator?
The number of transitions is not legally limited.

Are there any restrictions on the number of transitions per period?
In the current version of the law, the frequency of transitions is not limited.

Can the donor operator refuse to port a number? For what reasons?
The operator may refuse to port a number if there is debt under the client’s current contracts.

Is it possible to change the operator if there is a debt on other numbers/contracts registered with the subscriber?
No. The subscriber must pay off all debts to the operator in order to be able to transfer the number.

If at the time of porting the number its balance is positive, will the funds be transferred to the new account?
The current version of the Law “On Communications” does not provide for this possibility.

After switching from one operator to another, how will the process of crediting funds through payment terminals proceed?
According to the current affiliation of the number. The fact of a change in number ownership is clearly recorded and stored in the BDPN.

Is it possible to determine who now owns the number? It will be possible to use a USSD request to clarify which telecom operator the number currently belongs to.

Will the transition be possible? CDMA -operator (Skylink) on GSM?
Yes

Will a subscriber number be active if an application for transfer to another operator’s network has already been submitted?
During the period of consideration of the application, the number remains active on the old SIM card.
During the technical stage of porting, the number may be inactive for some time. Requirements regarding the time of unavailability of a number are being developed by the Ministry of Communications.

Is there a notification to the subscriber that the number has been transferred?
Yes, notification occurs at all stages of number porting.

How will the new subscriber be served?
According to the current procedures of the company, as well as current subscribers

How will the numbering capacity be distributed between mobile operators in the conditions MNP?
Each operator has its own numbering capacity.

If a Beeline subscriber with a branded phone (locked) switches to MTS while keeping the number, will it be necessary to unlock the branded equipment?
When changing the number, it is issued SIM card of a new operator, when used, branded equipment may not work.

What happens to the number of the transferred subscriber, if he then terminates the contract with the recipient operator, does it automatically return to the donor or remain with the recipient?
Must be returned to the donor operator.

What is the technical implementation scheme? How will data be transferred from HLRone operator perHLR of another? How will the process of distributing numbering capacity between operators take place?
The transfer of numbers will be carried out through a single database of portable numbers BDPN; information about the transferred numbers will be stored in the database until the number is returned to the owner operator.

Will all additional services be available to the transferred subscriber? services as well as to “native” subscribers.
At the first stage, the client will have access to only basic communication services: calls, SMS, data transfer.

Will it be available for “transferred” subscribers? Personal Area by new number.
Preliminary - yes, it will be.

Will the ported numbers be defined by operator platforms as their own and, accordingly, will there be corresponding internal tariffs?
Whether a number belongs to a particular network will be determined taking into account subscriber transitions.

Will the additional ones work? options that provide uniform tariff conditions within the contract if a number (part of numbers) from another operator arrives?
Discounts within the contract will work.

Is it possible to port a landline number that is linked to a mobile operator?
No, only federal numbers starting with +79..... can be transferred.

To ensure the operator change goes smoothly, before submitting your application, check:

• details of the contract with the current operator. The number must be issued to you, all data in the passport and the contract must match. If your last name or other passport details have changed since the conclusion of the contract, go to the office of the current operator and update the information;
• the region in which the SIM card was registered. Changing the operator while maintaining the number is only possible in the same region (subject of the Russian Federation) where the SIM card was purchased. If you're not sure, check with your current carrier's website;
• no debt or number blocking;
• period of use. You must use the services of your current operator for at least 60 days;
• number format. You won't be able to change your operator while keeping your landline number. First you will have to transfer it to the federal format, and only then submit an application for transfer.

How to apply to change operator

There are two options for applying:

1. At the new operator's office. Take your passport and 100-200 rubles depending on the operator’s conditions. You can see the specific conditions and amounts of different operators in the table below. At the office, you will need to write an application to change the operator and conclude an agreement for communication services, after which you will receive a new SIM card.
2. On the new operator's website. Fill out the form on the operator’s website or application. After submitting your application, a consultant will contact you to help you choose a tariff and clarify the necessary information. A new SIM card and contract will be delivered free of charge by the courier at a time convenient for you.

A new SIM card with a temporary number can be activated and used from the moment it is received. You can also still use your old SIM card. After the transition, it will turn off, and the new one will change the temporary number to yours.

How long to wait for a number change

In most cases, the number is transferred within 8 calendar days. If you need to change your number later, for example, you want to spend money on your account, you can select a different transfer date. The only thing is that it must be no later than 180 days from the date of conclusion of the contract.

If you do not have time to spend the money in your account, it will not be transferred to the balance of the new SIM card. You can return them by applying with your passport to the office of the previous operator.

During the transfer you should receive several SMS notifications:

1. Gratitude for using the service and the date of the planned number porting.
2. Results of preliminary verification of the number. If all the data from the first point matches, the check will be successful.
3. Reminder to change SIM card. This SMS arrives a day before the number is transferred and reminds you at what time this will happen.

Do not plan important calls during the transfer: at the time of the operator change, outgoing calls and SMS may be limited for 30 minutes, and receiving incoming calls and SMS – for six hours.

The above conditions and restrictions are the same for almost all operators. However, there are still slight differences between them.

What conditions do different operators provide?

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