What to do if iTunes does not see iPad or iPhone. iTunes (computer) does not see iPhone. Solving the problem on Windows and Mac iTunes does not see 4s

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Let me now tell you about the reasons why iTunes does not see your iPhone on a computer/laptop running Windows 10 or Mac OS.

This article is suitable for all iPhone 11/Xs(r)/X/8/7/6 and Plus models running iOS 13. Older versions may have different or missing menu items and hardware support listed in the article.

iTunes does not recognize iPhone

If, when you connect your iPhone gadget to your computer using a USB cable, the iTunes program does not recognize this device, then you can use the tips below. When an error with code 0xE appears, execute the following instructions, after each of the methods trying to connect the device:

• We check that the iOS gadget is unlocked and the Home screen is shown on it.
• Checking what is applicable latest version iTunes, which is compatible with your computer.
• A new version of the software must be installed on your Windows and Mac computer.
• The device must be turned on.
• If the warning “Trust this computer” appears, then you should unlock the gadget and click on “Trust”.
• We disconnect all USB accessories from the computer, except the iPhone. We try to connect the gadget to other USB ports. We use a different USB cable from Apple.
• Reboot the computer and gadget.
• Connect the iPhone to another computer. If you experience an identical problem, you should contact Apple technical support.

iTunes on Mac doesn't recognize iPhone

• We connect the gadget and check that it is unlocked, the “Home” screen is shown on it.
• On a Mac, hold down the Option button. At the same time, click on the Apple menu, then select the “System Report” or “System Information” section.
• Select USB from the list on the left.
• If the iPhone is shown in the USB device tree, then you need to remove third-party programs that are designed to ensure security. If they are not there, then contact technical support Apple.

Ask your question to a specialist

Don’t know how to solve a problem with your gadget and need expert advice?

iTunes on Windows 10 does not recognize iPhone

In Windows 10, after the update, a special Microsoft driver is installed, which is intended for Apple products. Because of this driver, many applications in Windows 10 cannot see connected gadgets. To correct this situation it is necessary to implement manual installation the correct driver.

Instructions:

When the reboot is completed, the iPhone will become visible to iTunes in Windows 10.

If iTunes is downloaded from the Apple website

To reinstall the driver, follow these steps:

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An application such as iTuns is an additional program for iPhone, iPad and iPod, which is downloaded from the official website apple.com, through the “Music” section and installed on the computer.

After which the user must go through a simple registration to create his account. What is it for? Using iTunes, you can download music, videos, etc.

This program provides such an opportunity as purchasing new clips, books, etc. It is also possible to add your files to the program’s media library, which is very convenient.

At the same time, iTunes needs to be updated periodically. However, having updated it, users may encounter some difficulties when synchronizing devices and iTunes, in particular the fact that iTunes does not see the iPhone 5 s, what to do and what to do in this situation? This article will discuss various problems and ways to solve them.

Where should I start?

When faced with a situation where iTunes does not see the iPhone 5s, the first thing you should do is check whether the USB cable belongs to the gadget you are connecting.

Let me explain why this is so important. The fact is that iPhone, iPad and iPod, as a rule, can synchronize normally with a PC, only using cords also produced by Apple; if another one is used, then the connection to the computer may not work.

In this regard, the iTunes program will not see it. If everything is in order with the cord, you have already tried using a similar USB cable from another Apple gadget, then you should check the functionality of the USB connector. To do this, simply move the cord from the gadget to another connector on the PC.

If everything works, but the problem is not solved, then let’s move on to the following options due to which the iTuns program may not see the iPhone 5 s.

Connection using administration

Alternatively, you can try another method if iTunes does not see the iPhone 5 s. For this:

1. Disconnect the gadget from the PC and close the program;
2. Through the "Start" menu, enter the "Control Panel";
3. Open “Administration” (if there is no such line in the list, then in the upper right corner, you can click on “Search” and enter the word “Administration”);
4. Find the line containing the Apple Mobile Device and left-click on it to highlight it;
5. Then right-click and click on “Stop”;
6. After stopping this service, click on “Start”;
7. Wait a while and repeat the synchronization of iTunes and the gadget.

Uninstalling a program

Another option that can help if iTunes does not see the iPhone 5 s is to simply update the program. However, this does not always help.

Therefore, to solve this problem, you can use another option in which the program is removed. In addition, it is also worth deleting the AppleMobileDeviceSupport.pkg file in the iPhone itself.

It can be found using Library/Receipts. After that, restart your PC, then download and install iTunes again.

Reinstalling drivers

The USB connectors may not only be faulty, but there is also another possible reason for this situation, which is damage to the Apple Mobile USB Drivers.

To fix the problem you need to reinstall it. And reconnect the iPhone 5 s to the PC to synchronize with iTunes.

Alternatively, you can reinstall the program driver itself. For this:

1. Go to the Start menu;
2. Click on the “Computer” line with the right mouse button;
3. In the menu that opens, select the “Properties” section;
4. WITH right side from the list that opens, click on the “Device Manager” line and look for the line with the name Apple iPhone (you can do the same with an iPad or iPod);
5. Right-click on the selected line and select “Update driver”;
6. Select “Search for drivers on this computer”;
7. Click on the line “Select a driver from the list of already installed drivers”;
8. Click on “Have from disk” and specify the following: “C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers”;
9. Click “OK” and the driver will be reinstalled.

After this, you can connect to your computer again to synchronize.

iTunes does not see iPhone 5 s, what should I do next?

In addition, it may also happen that the connector on the phone for the cord is dirty or does not work at all. In the first option, try to clean it carefully and connect to the PC again.

If the gadget does not respond to connection to a PC or to the network for recharging, it is worth sending it in for repair.

For those who are PC users with Mac OSX software, this problem is relevant. Therefore, updating or uninstalling the program, in this case, can also help resolve the issue related to the situation when iTunes does not see the iPhone 5 s.

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iTunes is a proprietary program from Apple that allows you to synchronize your device with a PC, transfer data to it and save information on your computer. If iTunes doesn't see your iPhone, you won't be able to save your contacts book or copy new music to your phone. We will analyze in detail what causes the problem and how to connect an iPhone to iTunes.

Let's start with the simplest reasons why data exchange errors often occur. How to connect iPhone to iTunes:

1. The phone or tablet must be turned on at the time of joining.
2. When connecting a mobile device to a PC, a system message “Trust this computer” appears on the gadget’s screen - click on “Trust”. If you accidentally selected “Do not trust”, disconnect your smartphone from the PC, in the menu click on Settings->General->Reset->Reset geo-settings. The next time you connect, you will again be prompted to trust before syncing your iPhone.
3. Check that the computer's USB port and cable are in good condition. Connect the cable to a different port, first disconnecting other USB accessories. Check the connection using another suitable cable.
4. Restart your PC and mobile device.

If after all the steps, your iPhone still won't connect to iTunes, move on to troubleshooting more serious causes of the problem.

iTunes App Version

If your Apple phone does not sync with a PC running Windows 10 or Mac OS X, check the iTunes version. If you haven't updated it in a while, it might be outdated and no longer match the iOS version of your mobile device.

What to do if iTunes does not see iPhone 5s and higher due to version differences:

1. Launch iTunes. In the “Help” menu, click on “Check for updates.”
2. The application will check the version, if a newer one is found, you will be prompted to download it.

To install the latest version of iTunes on your computer, you will need Windows 7 or higher, and you need 400 MB of free space on your hard drive. Therefore, on a computer with Windows 10 you can easily install new program, but you won’t be able to do this on Windows XP.

After installing iTunes, check the device connection again. If the iPad and iPhone do not connect, or you already had the latest version of the program installed, so you were not offered to update it, check for other reasons for the error.

You can also not update the program, but completely remove it and reinstall it on your computer. In the control panel, click on iTunes and click “Uninstall”. Make sure that all its components are removed - Apple Update and Device Support services, Bonjour. Manually erase the iPod and Bonjour directories from the Program Files directory. Then go to Apple's website and download the app again.

Device drivers

Connecting to the iTunes application may not work due to incorrect drivers on your mobile device. To fix the problem, you need to update them. How to connect to iTunes in this case:

1. On your PC desktop, click on the properties of the “My Computer” shortcut and go to “Device Manager”.
2. Find a gadget from Apple in the list of equipment. Right-click on it and click on the “Update driver” sub-item.
3. Go to the search for drivers on your computer. Note that you must select a file from the list of previously installed utilities.
4. Select that you want to load files from disk. Click "Browse".
5. Open the Program Files/Common Files/Apple/Mobile Device Support/Drivers directory, select the file whose name contains “usbaapl”.
6. Click “Next” to start the driver download.

Try syncing your iPad or iPhone.

Apple service

One of the reasons why iTunes does not see the iPhone is incorrect operation Apple Mobile Device Service. To restart it:

1. Launch “Control Panel”, go to the “Administration” subsection, then “Services”.
2. Click on the name of the utility you are looking for. Stop it and then start it again.

Connect the device to the PC and start connecting again.

Alternative method

If you can't figure out how to sync your iPhone with iTunes, try the alternative file manager iTools. The program has a Russian interface, it implements all the basic functions of the proprietary application, and also adds additional capabilities for managing installed programs, photo stream, and SMS.

In iTools you can see all your contacts and media files, backup your iPad, iPhone 6 or other model.

Conclusion

We figured out why iTunes and Apple gadgets sometimes don't sync. There are not many reasons, so you can easily fix the problem. If you have checked all the methods, but the error remains, contact service center to eliminate it.

Hello everyone, dear readers. In today's post, I will tell you what actions you need to take if your computer (Windows XP - 10; OS X) does not see your Apple device iPhone or iPad. If there are several reasons why such an unpleasant situation occurs - iTunes does not see the iPhone or iPad, I highlight four:

1. The most common mistake - why the device remains “invisible” to the iTunes software - is an outdated version of the program. Apple prohibits work new version iOS with older versions of iTunes. As I said above, outdated software– the most common and obvious problem;
2. The second problem is that you did not press the “Trust this computer” button on the device when you connected it to the computer via USB. In this case, the iOS operating system simply blocks access to Windows XP - 10 or OS X;
3. Mechanical damage. This can also happen, for example, when you connect an iPhone or iPad to a personal computer (Windows XP - 10; OS X) using a damaged USB cable;
4. Other reasons if iTunes does not see the iPhone or iPad. Of course, the three previous reasons cannot cover all the problems associated with the visibility of an iPhone or iPad. There could be a hundred other reasons. In this section, I will give you some tips on what to do in this situation.

So, below, in the relevant sections, I talk in detail about what actions need to be taken in certain cases in order for iTunes to start “seeing” your Apple mobile device iPhone or iPad.

iTunes version

The most common error that iTunes does not see the iPhone or iPad on the computer (Windows XP - 10; OS X) is outdated and incompatible with iOS version on your device, version of iTunes.

This problem can be solved very quickly and easily, follow these steps:

After all the steps described above, reconnect your iPhone or iPad to your personal computer (Windows XP - 10; OS X), to iTunes and check if the problem is resolved. If not, then we move on to the next methods.

No trust in computer

Your iPhone or iPad device may be blocking iTunes' access to the gadget's files and data, i.e. When connecting, you did not click the “Trust this computer” button. The problem is solved as follows:

On Windows

OS X

1. Go to the command line and select “Go to folder”, then enter /var/db/lockdown;
2. Delete all contents of the folder that opens.

After the above operation, connect your iPhone or iPad to the computer again, this time select “Trust Computer”.

Mechanical damage

If none of the methods help, then make sure that the USB cable with which you connect your iPhone or iPad to your computer (Windows XP - 10; OS X) is not damaged. It’s very easy to check: if you are connected to a computer, the indicator in the upper right corner will be green and to the right of it there will be an image of a lightning bolt. If the indicator is gray and there is no lightning, then there is no connection.

Check the cable for functionality by connecting it to the power supply.

iTunes is a service that greatly expands the capabilities of your Apple device. But to use most of the functions, you need to use the computer version of iTunes, which works using the connected USB cable of the device. But the following problem may occur: for some reason the application will stop synchronizing with connected devices, and this will greatly limit the capabilities of your iPhone, iPad or iPod touch. We are trying to figure out why the computer does not see the phone connected via cable.

Why does iTunes not notice the connected device (iPhone, iPad, iPod) to the computer/laptop?

There may be several reasons for such abnormal program behavior:

How to fix the problem

If you don’t know what exactly is the cause of the problem, then use all the ways to eliminate it one by one until you find the one that really helps. All instructions below will be arranged in the following order: first they will be easy and quick, but no less important ways fixing the problem, and then longer and more complex ones.

Reboot your phone and PC

When any problem occurs, the first thing to do is reboot everything possible. All processes running in the background will be restarted, and unnecessary applications will be closed, so many errors can resolve themselves.

Issuing a permit

The first time you connect your device with a USB cable to your computer, a notification will appear on the screen asking you if you trust this computer. If you answer "Cancel" or simply ignore the message, iTunes will not be able to sync with your device, so permission must be granted.

Checking and replacing the USB cable

If the reboot does not help, then you should check whether the USB cable has any external or noticeable damage, kinks, or punctures. You should try connecting the device with the same USB cable to any other computer or laptop, if possible, and check if this problem persists there. But before carrying out the above experiment, you need to clean the Lightning input. You can also reconnect the device to another USB port on your computer.

iTunes Update

If the program version is not current on this moment, then it may not work correctly, you should update it:

Reinstalling iTunes

Perhaps the application files were damaged by a malicious virus or, accidentally, by the user himself, then there may be problems with its operation. Updating the program will not help in this case; you should download the installation file from the official Apple website page dedicated to iTunes - http://www.apple.com/ru/itunes/download/, and go through the iTunes installation process again, having previously deleted the previous version.

Resolving a conflict between iTunes and antivirus

It is possible that iTunes' actions are mistakenly limited by the antivirus running on your computer or laptop. But first you need to find out whether the computer sees your Apple device. Below are instructions for each operating system separately.

Mac OS

Windows

Which solution to the problem to choose for your case depends on which icon is displayed next to your connected device:

Video tutorial: How to update drivers if iTunes does not detect the device and its contents

How to avoid similar problems in the future

There are a few simple rules that you can follow to greatly reduce the chances that you will encounter this problem again in the future:

So, if the iTunes application does not notice the phone or tablet connected to the computer and does not synchronize with it, then you should fix the error manually: update or reinstall the program, replace the USB adapter or port to which the cable is connected, update or install drivers manually. If none of the methods described above helped to fix the problem, then there is only one thing left to do - transfer the device to the official Apple service so that qualified specialists can figure out what’s going on and resolve the problem.